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SHIPPING-SHIPPING POLICY

PROMOTION shipping in Italy for 7 euros on all goods starting from 14/2/2021 to a date to be defined.

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All our national shipments are entrusted to the DHL Courier with Express service, this to guarantee a reliable, fast and safe delivery within 2/3 working days.

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Cash on delivery with cash on delivery service available at an extra cost of 8 euros per shipment.

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Express shipments in Italy cost:

8 euros for products up to 3 kg.

9 euros for products from 3 to 5 kg.

11 euros for products from 5 to 10  kg.

15 euros for products from 10 to 20 kg.

Weight and price are automatically calculated during each purchase process.

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As soon as the shipment has been taken over, the DHL Courier will send you the tracking code via SMS or E-mail to track your shipment in real time.

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As for shipping abroad within the European community, costs and delivery times vary according to the country of destination starting from 25 euros up to 3 kg, over 3 kg the rate is 35 euros. For more information, please contact us by email info@naivedeco.it.

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If you want to buy from EU or the rest of the world  the cost of expedition  will start from 25 euros till 3kg and 35 euros from 3 kg and will not includ any custom clearance fee if needed. We invite you to email us at info@naivedeco.it and we will informe you more specifically about the expedition to your country. Thank you.

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For countries outside the EEC, customs clearance costs are charged to the customer.

If you intend to have the products delivered in a country not on the list, write to: info@naivedeco.it, we will contact you to agree on special conditions.

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Upon delivery of the order, customers are invited to carefully check the package before affixing a signature as proof of delivery. Naive deco pays a lot of care and attention to the protection of the product with protective packaging. If for any reason the package is not compliant, please accept the delivery with reserve.  

 

In this regard, we invite you to carefully read the General Conditions of Sale .

 

We undertake to respect the delivery times indicated above, but we are not able to guarantee them, depending on third parties who are not part of our corporate structure. Delivery times are to be considered purely indicative and not binding for Naive deco.

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We reserve the right to change costs and delivery times at any time, the changes will have no effect on orders already accepted.

 

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RETURN POLICY

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If you have purchased a Product for sale through the website www.naivedeco.it you have the possibility to return the purchased Product within and no later than 14 days from purchase or delivery within the terms and in the manner indicated below. (consumer code art 52 art 57).

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Return

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If you have made a purchase on the website www.naivedeco.it, you can start the online return request procedure e  send the products to the address indicated in the form filling procedure. To allow the correct processing of the online return request you will have to respect the methods and terms of acceptance of the request communicated via email by Naive deco; in the absence of acceptance, Naive deco will not be able to process your return request.

It is specified that the delivery of the Product must take place no later than 30 days from the completion of the return request via the web ; following the request, the customer will be provided with a return identification code (file number) which must always be communicated to the chosen courier (DHL) for the return of the goods, so that he can always indicate it in the delivery receipt.

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Unless otherwise communicated (see GCS), any costs for returning the Product are charged to the Customer.

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In any case, to be entitled to a refund of the price of the Product, the latter must be returned intact, in a normal state of conservation, packed in the original packaging and complete with all accessories, any gift.  and everything originally contained in the original packaging. In any case, products that are not suitable for resale and without labels, packaging and invoices are not accepted.

The refund of the purchase price of the Product being returned will be credited to the person who finalized the order, using one of the methods used at Naive deco  within a reasonable period, and only following the positive outcome of the inspection of the Product received, in any case net of shipping costs.

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Exclusions

The customer who has purchased a tailor-made or personalized product will not be able to return it.

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The customer of Naive deco has the right to withdraw from the contract, without indicating the reasons, within 14 days from the delivery of the purchased good.

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The Withdrawal may concern all the goods purchased by you or only part of the goods themselves.

To exercise the right of withdrawal, you can fill in the withdrawal request within 14 days of delivery of the goods by sending an email to return@naivedeco.it  and by filling out the withdrawal form found on the Naive deco website, indicating "Right of withdrawal" as the return reason. Alternatively, you can also send a written notice of withdrawal, by registered letter with return receipt, again within 14 days of delivery of the goods, to Naive di Eliana Fra, strada maiole 52, 10024 Moncalieri (to), specifying the will to withdraw from the purchase and the good (s) for which you intend to exercise the right of withdrawal. Naive deco also makes available on its website a form that you can use for the communication of withdrawal.

If you have sent a notice of withdrawal via email, we will immediately send a confirmation of receipt of the withdrawal on a durable medium, communicating the address to which you can return the purchased good; the shipment and receipt by Naive deco of the goods at this address must take place within 14 days from when it receives our communication.

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To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.  For any clarification regarding returns, please contact us at the email address return@naivedeco.it.

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Effects of withdrawal

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If you withdraw from this contract, you will be reimbursed for all payments made to us, excluding delivery costs, without undue delay and in any case no later than 14 days from the day on which we are informed of the decision to withdraw from this contract. .

These refunds will be made using the same payment method (Paypal or bank transfer or Naivedeco voucher) you used for the initial transaction, unless you have expressly agreed otherwise; in any case, it will not incur any costs as a consequence of this reimbursement.

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The reimbursement will take place upon receipt of the goods at Naive deco and control of the goods by Naive deco which reserves the right not to accept the return if the product does not respect the integrity characteristics already described above.

 

The direct costs of returning the goods will be at your expense and the return shipment must be made by DHL courier to ensure safe and rapid delivery.

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For any doubts, please read the General Conditions of Sale carefully and contact us at the email address info@naivedeco.it

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PAYMENT METHOD

Payments on our site can only be made through PayPal, Credit Card (Visa, Visa electron, Mastercard, Maestro, Diners, Discover, CB Cartes Bancaires, JBC)  o Cash on delivery or bank transfer. Payment on delivery with cash on delivery service always carried out by DHL courier is available at an extra cost of 8 euros per shipment to be added to the total cost of the shipment.  

For more information see our General Conditions of Sale .

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